Data Protection Policy

ORDER

As soon as your order is processing you will get a tracking number where you can search for your parcel. Check your mail and your junk-inbox. If you have not received your order within 7-14 business days (Mon-Fri) after receiving a delivery update from us, we ask you to contact our customer service team so we can check what has happened.
You cannot personally change your order after approving purchase. However, our customer service can change or remove items from your order as long as the order has not yet been processed by our warehouse. Please note that we do our best to process and ship all orders as quickly as possible, and there is only a small window in which we can make changes to an order. This means we may not always be able to help you, even if you contacted us right away.

DELIVERY:

The time of delivery depends on Postnord, DHL and UPS time of delivery and the postal service in the country where the goods are sent and the delivery time can vary from time to time. Sometimes a package can be delayed if it is held in customs for a while. An approximate postal service according to Swedish Post office within Europe is 2-5 business days, to USA 3-7 business days and other countries 7-14 business days.
Your delivery may be subject to import taxes, duties, and surcharges, which usually are charged once the shipment reaches your country. Any of these charges for customs clearance must be paid by you, www.mynicco.com have no control over these charges and cannot predict what they may be. When ordering from www.mynicco.com, you are considered as the importer of the products and must comply with all regulations and laws applying to the import of smokeless nicotine products into the country where you will be receiving the product. If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions, there is unfortunately nothing we can do. We do not reship, or refund refused orders since this is out of our control. The same applies if you refuse to pick up your order, do not collect the delivery in time or if the order is seized or held by customs due to a violation of the destination country’s import regulations. Due to the perishable nature of our product, it cannot be restocked or resold after having been shipped once. Please also note that deliveries are subject to being opened for inspection by customs and customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for.